FAQ

FAQ2023-10-08T18:20:59+02:00

Frequently asked questions

Which countries does TODA deliver to?2023-09-19T21:13:24+02:00

We deliver to almost all countries worldwide. Please check our checkout page to see if we can deliver to your specified address.

What are the estimated delivery times?2023-09-19T21:13:38+02:00

Delivery times vary by location and local delivery service. In the Netherlands, it usually takes 1-2 business days, Europe 2-5 business days, and worldwide 3-7 business days. Please expect longer delivery times during sale periods and holidays.

Please Note: The information about delivery times pertains solely to the duration required by the carrier to deliver your package. This does NOT include the time we need to process and dispatch your order. We strive to dispatch your order on the same or the following business day.

What are the shipping costs for an order?2023-09-19T21:20:28+02:00

Shipping costs are calculated based on the size of your order, the destination, and the chosen carrier. Check shipping costs at checkout.

How can I pay for my order?2023-09-19T21:19:39+02:00

You can pay via iDeal, Bancontact, and SEPA-Transfer.

How do I determine my clothing size?2023-09-19T21:19:46+02:00

Size cm inches

XS 86-91 34-36
S 91-96 36-38
M 96-101 38-40
L 101-106 40-42
XL 106-111 42-44
XXL 111-116 44-46

Can I return an order paid with a gift card?2023-09-20T13:05:37+02:00

All approved returns will be refunded to the original payment method.

What is TODA’s return policy?2023-09-20T13:06:21+02:00

You can return an item to us within 14 days of receiving the order. Return shipping is at your expense. Returned items and packaging must be in unused condition. After receiving your return, we will process the exchange or refund within 10 business days.

You can return an item to us within 14 days of receiving the order. Returning an item to TODA is at your own expense. After processing your return, we will refund the money. Both the returned item(s) and the packaging must be in unused and new condition. If the product packaging is damaged, we will charge a fee of 20% of the value of the merchandise. After receiving your return, the exchange item or refund will be processed within 10 business days.

What should I do if there is an issue with my order?2023-09-20T13:08:00+02:00

Contact us at info@wearetoda.com and provide detailed photos of the problem. We will find a solution for you as soon as possible.

I received an invoice for customs duties, what should I do?2023-09-20T13:08:37+02:00

For countries outside of Europe, local customs charges may apply. These charges are your responsibility and should be paid to the local carrier.

Are taxes included in the prices?2023-09-20T13:10:07+02:00

Our prices include 21% VAT in accordance with Dutch legislation. Additional import taxes may apply depending on local customs regulations.

Can I change or cancel my order?2023-09-20T13:09:51+02:00

Orders cannot be changed or canceled once the purchase is confirmed because they are immediately sent to the warehouse for shipping.

How can I check the status of my order?2023-09-20T13:10:58+02:00

You will receive an order confirmation with a link to check the status. You can also log in to your account to view all your orders.

Do I need an account to order on wearetoda.com?2023-09-20T13:12:28+02:00

No, you can also check out as a guest. However, having an account offers benefits such as access to your complete order history.

What happens to my information?2023-09-20T13:13:11+02:00

Your information is solely used for order processing. We may use your email address for promotional purposes, and your phone number may be used in case of order issues. Under no circumstances will we share or sell your information to third parties.

Is it possible to delete my account?2023-09-20T13:13:57+02:00

You can delete your account at any time. Send an email to info@wearetoda.com, and we will remove your information from our system.

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